Terms and Conditions
Before you jump into reading all of this semi-legal jargon, we wanted to make sure you know our intention is to have you absolutely ecstatic about your experience with us and the product we produce. In most cases, we are working to bring your vision to life. We find immense joy in doing so, and we want you to be as pumped as we are. This is why we try to give little ‘pointers’ when needed to create something awesome.
But, shit happens. There are definitely times we mess up. And, there are times our clients overlook something small but it can have a large impact. So, we want to lay the groundwork on what we are responsible for and our commitment to our clients. If there are issues with your order not covered by these policies, we will make it right by reprinting or working out something that our you feel comfortable with like a discount or credit. We are also good for an IOU.
Our process.
Quote
After discussing your order, we will send you a quote for approval and payment. Quotes are valid for 30 days unless stated otherwise. Quotes may change based on the availability of garment selection. There are times when a garment your want might not be available in a certain color or size. In this case, there might be some price adjustments that you will be notified about.
Payment
Payment is 100% due upfront unless other arrangements have been agreed upon. Payment can be made online with all major credit cards. We also accept checks if you want to mail us one or drop one off.
Garments
At this stage in our process, we order your blank garments. We try to do this as quickly as possible to avoid any supply-chain issues. After an Invoice has been approved and paid, you cannot change the garment or its color, sizes, or quantities.
We reserve the right to change the brand of shirt based on availability. We will not downgrade your item or change its color. But, if the brand on the invoice becomes unavailable, we will find an appropriate alternative. If you require a specific brand for your garments, please communicate this with our team prior to approving and paying.
Art Approval
Digital proofs will be sent prior to production. We send these mockups to ensure we have everything correct for your project including placement, size, and colors. The size of the design on the mockup is for reference purposes only and may not accurately reflect the true look of the design across all garment sizes. The placement of the design will be determined based on the size of the garment by our production team.
Please thoroughly inspect the mockups. If you are unable to zoom in to see specific details in the design, please request a magnified image from our team. Once you are satisfied with the mockup, please click Art Approval at the top of the invoice and type your name. After we receive the art approval, no changes can be made to the order.
Turnaround
Our typical turnaround is 10 business days or 2 weeks. However, during peak seasons, this may be extended. After your order is approved and paid, you will be assigned a ‘completed by’ date which is our commitment to getting your order completed on or before that date.
If you have an in-hand date that you need your order by, please communicate that to our team. We are not responsible for delays in turnaround due to unforeseen circumstances like weather, loss of power, garment shortages, delayed shipping, etc. If anything delays your order beyond our commitment date, we will notify you.
Packing
All orders will be bulk packaged. Our team will separate the order by colors/sizes and fold those in quantities of 12.
Pickup & Shipping
Completed orders can be picked up at our shop during our normal business hours.
Clients are responsible for shipping costs unless otherwise agreed upon. This cost will be added to your invoice and sent for payment before shipping. We are not responsible for shipping times and are not included in your turnaround time or ‘complete by’ date.
The serious stuff.
Cancelations
An order can be canceled anytime before Art Approval. However, to cover vendor return fees and shipping for the garments, as well as the time our team spent preparing your project, there will be a 35% fee taken from the refund due to cancelation.
After an Art Approval is given by the client, an order cannot be canceled.
Refunds
After a project has been completed, the order is ineligible for any refund. We produce custom projects for a specific client. Because of this, refunds are not offered after anytime production.
Spoilage
The industry standard is 3-5% of spoilage/damaged items during production. This means that there are times that the exact quantities might be less than that on the Invoice due to errors in equipment operation or manufacturer defects. If this occurs, we will refund or credit the amount of the shortage.
If your order requires exact quantities or any specific reason, please communicate that to our team prior to approving your order.
Customer-Supplied Goods
We do accept provided garments at the risk of the client. Although we try our absolute best, mistakes can happen during production. If an error is made on a customer-supplied good/item, it will not be replaced and will be considered spoilage.
Garment Wash Performance
We are not responsible for any changes in the garment after it is washed. This includes shrinking or discoloration. Most garments shrink, and they shrink even more when treated with heat. We are responsible for the performance of your imprint when washing. But, we do not take responsibility for the fabric or any shrinkage that might take place due to washing, even if you follow the manufacturer’s directions.
Marketing
We do document our processes on social media and other platforms, and there is a chance our clients' projects may be featured on our platforms. This could happen during production and before the order is completed and received by the client. If you would like to ensure your project is left off our platforms, please let us know before signing for your invoice approval.
